Message

A Message represents a reply to an existing conversation or the message that originated a new conversation.

Conversations have one or more Messages, each of which is represented by a Message object.

A Message stores metadata about the message in question, including who sent it and when.

Messages must belong to a Conversation and can't exist outside of the context of a claim.

The `Message` Object

Attribute	Data Type	Description
id	Integer	Read Only. The unique ID for the message given by Claimable.
subject	String	Read Only. The subject of the message.
preview	String	Read Only. A plain-text truncated preview of the message body.
body	String	Read Only. The message body. If the message originated from an inbound email this only shows the reply, not the full email thread.
outbound	Boolean	Read Only. Indicates if the message is outbound / sent from Claimable.
inbound	Boolean	Read Only. Indicates if the message is inbound to / received by Claimable.
sent_at	Timestamp	Read Only. When the message was sent to `recipients`.
attachments_count	Integer	Read Only. How many attachments are included in the message.
created_at	Timestamp	Read Only. When the message was created.
created_by	Integer	Read Only. The ID of the user who created the message.
conversation	Integer	Read Only. The ID of the conversation to which the message belongs.
sent_by	Integer	Read Only. The ID of the user who created and sent the message, if any.
sender	Object	Read Only. A `ConversationParticipant` object representing the party from whom the message is sent. This can be different to `sent_by` when sending via the API or when a user uses Ghostwriter Mode.
recipients	Object	Read Only. An array of `ConversationParticipant`objects representing recipients of this message, excluding the `sender`. See the ConversationParticipant object definition for more.

Example `Message` Object

{
    "id": 12345,
    "subject": "Your Claim #1234",
    "preview": "Dear Mr. Smith, We confirm receipt of your claim...",
    "body": "<p>Dear Mr. Smith,</p><p>We confirm receipt of your claim with reference #1234...</p>",
    "outbound": true,
    "inbound": false,
    "sent_at": "2026-02-16T20:42:27.737Z",
    "attachments_count": 1,
    "created_at": "2026-02-16T20:42:27.707Z",
    "created_by": 123,
    "conversation": 112233,
    "sent_by": 123,
    "sender": {
        "contact": null,
        "company": null,
        "user": 9, // <- The sender is a user.
        "name": "James Bond",
        "email": "[email protected]"
    },
    "recipients": [
        {
            "contact": 1234, // <- This participant has an associated contact record.
            "company": null,
            "user": null,
            "name": "John Smith",
            "email": "[email protected]" // <- Message was sent to this email address.
        },
				{
            "contact": null,
            "company": null,
            "user": null,
            "name": "[email protected]",
            "email": "[email protected]" // <- Message was also sent to this email address.
        }
    ]
}